The Future of Customer Service - Leveraging Intelligent Automation

Customers demand an exceptional and seamless experience. However, most businesses are hamstrung by disconnected systems, legacy IT, data silos and inefficient processes. Their ability to be responsive to their customer is critical for success but often perceived to be too hard to address.

Intelligent Automation (IA) offers a solution-based approach that enables organisations to more responsive while ‘sweating’ their existing assets. With IA you can implement more efficient processes that address customer experience pinch points, such as contact centre, customer services and fulfilment. It enables a strategic approach that drives customer service improvements, team productivity, quality gains and supports digital transformation.

This informative and inspirational session provided by the Quanton team will share where IA is improving customer experiences and delivering real benefits rapidly. We will share use cases backed by customer success stories.

Speakers include:

Jason Roberts- Innovation Lead for Quanton as MC

Garry Green, CEO, Quanton

Scott Beadle, Product Owner for Mercury and 

Russell Burg. GM Product and Emerging Technology, Quanton

View the event website for more information.